Every order
Every NAJOURÉ order arrives with your sealed 100ml bottle. Not sure which sign is yours? Our Discovery Set, sold separately, lets you try the four scents before you choose a full bottle.
Client Care
Returns & Exchanges
Seven days, a sealed bottle, and a team that will make it right.
Eligibility
You may return or exchange any bottle within 7 days of delivery, provided the 100ml bottle remains sealed and untouched. The 7 days begin the day your order is marked delivered. Discovery Sets are final sale.
Starting a return or exchange
Contact us at support@najoure.com. Let us know your order number and whether you would like a refund or an exchange for a different sign.
Return shipping
For a change of mind, whether a return or an exchange, return shipping is the customer’s responsibility.
Your refund
Once your return is received, we will arrange this with you directly, or offer it as NAJOURÉ Credit toward a future order, whichever you prefer. Processing takes 3 business days from the day we receive your return.
If something arrived wrong
Damaged, faulty, or not what you ordered falls entirely to us. Send a photo when you reach out, and we will arrange a full replacement or refund without delay, at no cost to you.
To begin a return or exchange, write to us with your order number.
support@najoure.com